Refund policy

We offer a 30-day money-back guarantee on every order. If you're not completely happy with your lenses, simply contact us within 30 days of receiving your item. No returns needed, no forms to fill out, and no hassle.

We've written this policy the way we'd want one written for us — simple, generous, and built on trust. Our goal isn't to gatekeep refunds; it's to make you feel confident shopping with us.

How Our 30-Day Money-Back Guarantee Works

To request a refund, just get in touch with us at info@freshgo.au within 30 days of delivery with your order number.

We'll also ask you to share a quick note on what didn't work for you. Not because we're looking for a reason to say no — we're not — but because your feedback genuinely shapes the product we make. Whatever you tell us, your refund is on its way.

Because we want to make this as hassle-free as possible:

  • You don't need to send anything back to us.
  • There's no return shipping label to print or paperwork to fill out.
  • There are no restocking fees.
  • Your feedback helps us improve, but it doesn't decide your refund.

Once your request is received, we'll process your refund directly to your original payment method.

Damages and Issues

Please inspect your order on arrival and contact us at info@freshgo.au if your item is defective, damaged, or incorrect. Send us a photo of the issue along with your order number and we'll make it right — whether that means a replacement, a refund, or something else that works for you. As always, no returns required.

Exchanges

Because we don't require returns, the fastest way to get a different shade, power, or style is to place a new order for the item you'd like. If you'd like us to refund your original purchase under the 30-day guarantee, just reach out and we'll sort it out.

Refunds

Once your refund request is received, you'll be refunded automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@freshgo.au and we'll look into it for you.